Privacy Policy
At Whittlebury Hall & Spa Ltd we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to privacy@whittlebury.com or in writing to Data Privacy, Whittlebury Hall & Spa Ltd, Whittlebury, Northamptonshire NN12 8WP
Who are we?
We’re Whittlebury Hall & Spa Ltd, Hotel, Spa, Conference and Golf. Whittlebury Hall & Spa Ltd is registered in England and Wales (Registered no. 7839199) The registered address is The Atrium, Whittlebury Park, Whittlebury, Northamptonshire NN12 8WP.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, or if you register to receive one of newsletters or fill out a prize draw entry form.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product or service from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
We may ask for details on people travelling with you including their names, ages and addresses. By providing this information to us, you represent that you are entitled to use and provide us with these details for this purpose
Why we collect your information
When you visit our website we collect standard internet log information that helps us to analyse details, such as number of visitors to the site and patterns in visitor behaviour, which enable us to improve the user experience. We collect this information in a way that does not identify anyone.
If you visit certain areas of this site you may be asked to provide us with personal data, such as names, addresses, telephone and fax numbers and/or email addresses. We will make it clear when we collect personal information and will explain what we intend to do with it.
How is your information used?
We may use your information to process orders that you have submitted;
- to carry out our obligations arising from any contracts entered into by you and us;
- dealing with entries into a competition;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you. These may include information about promotions, offers services;
- process a job application.
Retention of Data
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations or for insurance purposes. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
All data that we retain is protected in accordance with best industry practice, including password protection, data encryption and firewalls.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example send you mailings or when you purchase one of our products or services). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: marketing@whittlebury.com or telephone on 01327 857857.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: marketing@whittlebury.com, or write to us at: Whittlebury Hall & Spa, Whittlebury, Northamptonshire NN12 8WP. Alternatively, you can call 01327 857857.
You have the right to ask for a copy of the information Whittlebury Hall & Spa Ltd hold about you. If you require this information, please use the SAR form downloadable here, email us at: privacy@whittlebury.com, or write to us at: Whittlebury Hall & Spa, Whittlebury, Northamptonshire NN12 8WP. Alternatively, you can call 01327 857857. Please note we will need to verify your identity before releasing any information. We will respond within 30 days.
If you feel that the way we are handling or using your data is causing you damage or distress or if you have any other complaints please contact us at: guestrelations@whittlebury.com or write to us at: Whittlebury Hall & Spa, Whittlebury, Northamptonshire NN12 8WP and we will endeavour to rectify the situation. Alternatively, you can call 01327 857857.
Finally, if you no longer wish to hear from us, then please contact us at: privacy@whittlebury.com or write to us at: Whittlebury Hall & Spa, Whittlebury, Northamptonshire NN12 8WP and we will rectify the situation. Alternatively, you can call 01327 857857.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with an SSL (Secure Sockets Layer) certificate. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
Like many other websites, Whittlebury Hall & Spa Ltd website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Refer a Friend Scheme
We may occasionally offer a promotion which asks you to provide third party details to us. If you choose to use the promotion, we will ask you for the recipient's name and email address and any other necessary information. By providing this information to us, you represent that you are entitled to use and provide us with the recipient's details for this purpose.
Emails from us under our Refer a Friend Scheme are sent because a customer believes that a friend may be interested in hearing from us. We do not retain this data and do not subscribe the third party to anything nor pass their details anywhere at all. No records are kept and the third party does not need to request to be removed from our database or take any steps at all as no further action will be taken by us and the third party will hear nothing further from us as a result of the referral.
We do not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this Website or provide any personal information to us unless you have the consent of, and are supervised by, a parent or guardian.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Website recording
Our web site may also use website recording services such as Google Analytics, HotJar and Inspectlet. These services may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by these services is for Whittlebury Hall & Spa Ltd internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in 25th May 2018.