At Whittlebury Park, we are looking for a bubbly, well-presented and organised full time Receptionist to become part of the Whittlebury Spa Team.
As a Receptionist at Whittlebury Spa your primary responsibility will be to provide excellent guest service and ensure a smooth and pleasant experience for our guests. You will be the first friendly face our guests will meet and your role is crucial in creating a warm and welcoming environment.
Nestled in hundreds of acres of ancient parkland, Whittlebury offers a 254-bedroom, four-star hotel, conference and training centre, and award-winning facilities including a 3 AA Rosette restaurant, luxurious spa, and a 36-hole championship golf course.
Salary: £25,396.80 per annum based on 40 hours per week for full-time vacancies
What will you do?
As a Spa Receptionist, you will:
- Provide exceptional guest service by greeting and welcoming spa guests, addressing their enquires and offering assistance throughout their visit.
- Anticipate guest needs to exceed expectations wherever possible.
- Prepare for guests’ arrival and setting up ready for their welcome ritual
- Manage and oversee the changing facilities and Heat and Ice Experience to ensure areas are tidy and presentable.
- Be knowledge about the Spa, treatments and package offering in order to answer guest questions.
- Complete administration tasks such as data entry, organising paperwork and planning arriving guest’s locker allocations.
- Respond to guest enquiries whether that is by phone or email handling requests promptly and efficiently.
- Maintain a clean and organised reception area as well as stocking necessary retail and stock supplies.
- Report for duty punctually as per rota, wearing the correct uniform and adhering to appearance standards.
Shift times can start as early as 7.00am and can finish up to 10.30pm (8.5-hour shifts), this role is a full time 40-hour contract working any 5 days out of 7. Both weekday and weekend work are required with a least one weekend off per month.
As the ideal candidate for this role, you will possess exceptional guest service skills, ensuring every guest feels valued and cared for whilst demonstrating the ability to think ahead and anticipate guests' needs, delivering a seamless and memorable experience.
You will have a genuine passion for the beauty and spa industry, staying enthusiastic and motivated in your role. While no specific experience is required, previous experience in a guest-facing or customer-facing position is highly desirable and will be advantageous as would holding a valid first aid or first responder training qualification, as this will further enhance your suitability for the role.
This list of duties cannot be exhaustive due to the requirements of the hotel industry. Therefore, you may be required from time to time to carry out reasonable tasks as requested by management.
Exclusive Spa Receptionist Benefits:
- Birthday treatment of your choice!
- Free use of Spa and Leisure facilities
- Spa uniform provided
Benefits:
At Whittlebury Park, we believe in rewarding our dedicated staff with a fantastic range of benefits. When you join our team, you can look forward to:
- Free Golf & Leisure Membership: Enjoy complimentary access to our Leisure Club if you work a minimum of 40 hours each month, and a complimentary Golf membership if you work a minimum of 60 hours each month.
- Free Staff Meals: Savour a delicious meal whilst on duty, on us!
- Healthcare Cashback: Get cashback on essential healthcare expenses (contracted hours staff only).
- Employee Awards: Be recognised and rewarded for your hard work and dedication, whether it’s through our Employee of the Month scheme or Welcome to Work days.
- Exclusive Discounts:
- Food & Beverage: Up to 50% off on food and drink, including our delicious Sunday carvery.
- Spa Products and Treatments: Pamper yourself with discounted spa products and treatments, and exclusive staff offers.
- Hotel Stays: Enjoy discounted rates on luxurious stays.
Join us at Whittlebury Park and take advantage of these amazing benefits while working in a beautiful, award-winning environment!
To apply Email: givemeajob@whittlebury.com Or complete the application form below