Whittlebury Park” is a trading name of Whittlebury Hall and Spa Limited.
By accessing this website you agree to be bound by these terms and conditions. Whittlebury Hall and Spa Limited reserves the right to vary or amend these terms and conditions at any time.
This website is provided on an “as is” and “as available” basis without any representation or endorsement.
Although we will use reasonable endeavours to verify the accuracy of the information on this website, Whittlebury Hall and Spa Limited does not make any warranties, express or implied, in relation to its accuracy. Furthermore, Whittlebury Hall and Spa Limited cannot accept responsibility for any errors or omissions and reserves the right to vary, amend, or cancel any of the arrangements featured on the website should they find such alterations necessary.
You acknowledge and agree that the material and content contained within this website is made available for your own personal non-commercial use only and that you may not copy or otherwise use the material for any other purpose.
You further acknowledge and agree that all rights, the material, and content of this website are owned by or licensed to Whittlebury Hall and Spa Limited. You undertake not to copy, store, distribute, or alter any part of this website without the prior written permission of Whittlebury Hall and Spa Limited or in accordance with the Copyright, Designs and Patents Act 1988.
Age Policy
We would like to remind all guests that The Day Spa, including all treatments and the Heat and Ice facility, are strictly for the use of persons aged 16 and over. Persons aged between 16 to 18 are requested to be accompanied by an adult whilst visiting the Spa. We kindly request that the Spa lounge is restricted to adults only.
Pricing
Please note that all prices are per person per room unless otherwise stated.
Availability and Special Offers
Please note our best rates are guaranteed when you book online are applicable to Bed and Breakfast rates only, prices will vary when you book by telephone.
Bookings of over 50 people via third parties are excluded from promotions and offers.
Subject to availability. Valid until 31st December 2024 unless otherwise stated. Full non-refundable, non-transferable payment is required at the time of booking. Offers apply to new bookings only.
Christmas Party Nights
Our terms and conditions relating to our Christmas party nights (shared and private) can be found here
https://www.whittlebury.com/information/legal/christmas-party-night-terms-and-conditions
Cancellation Policy
Full payment is taken at the booking stage, which is non-refundable. For transient stays (Hotel stays), should you need to change the date, please do that by 2pm the day prior to arrival to avoid full cancellation charges. Changes are not permitted after 2pm the day prior to arrival. For Spa Stays, Spa Days, Tribute Nights, and Golf Stays, if you need to change the date, you can do that with a minimum of 7 days’ notice. Within 7 days of arrival, no changes are permitted
Sick & Soiled, and Smoke-Free Bedroom Policy
Whittlebury Park is committed to providing its guests and team members with a smoke-free environment, and therefore all bedrooms and buildings are designated non-smoking, of which includes the use of vapes.
Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted inside the building. Pre-arrival email notifications also include a reference to the policy. All team members have been trained to respond to potential violations of the non-smoking policy and there is a significant room recovery fee of up to £150 per night’s stay for guests who do not comply in order to cover the extensive cost of restoring guest rooms to a smoke-free condition. Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in designated areas.
In the event that the guest vacates their bedroom at the end of the stay and leaves the room requiring either a deep clean or for it to be taken out of service due to sick or being soiled, the guest agrees to pay to Whittlebury the sum of £150 in respect of the cleaning costs, and this charge will be applied to the balance.
Additionally, Whittlebury Park also reserves the right to charge a guest a fee of up to £500 for any incident(s) of a significant nature relating to being sick or defecating any areas of the business that as a result require significant cleaning and therefore disruption to our business and/or other guests.
Extensions
We will extend an option to change your date and rebook another date when this request is made a minimum of 2 weeks prior to your arrival. Please note this applies to spa bookings only. For tribute nights and other events, the option to change the date is not applicable.
Hair Studio
Cancellation of Hair Studio appointments will incur a 50% charge 48 hours prior and a 100% charge within 24 hours of your appointment.
Collection option for shop purchases
Items will be available 24 hours after the order is placed excluding Saturday and Sunday where it will be available on the following Monday. Bank holiday orders will be available on the following Wednesday. The items will be held for 7 days. Gift cards (either monetary or experience) not collected after 7 days will be emailed to the buyer. Other items will be refunded and placed back into stock. All collections must be made with proof of ID (driving license & passport) and a copy of your order confirmation or collection may be refused. All collections must be made from Whittlebury Park Hotel main reception
Me Time Loyalty Card
Our Me Time Loyalty Scheme ended on 31st December 2021.
Camping Booking
The purchase of a campsite pass constitutes acceptance of the following terms and conditions.
“In compliance with the new GDPR regulations we hold your information to allow us to carry out our normal business. This information is for our own use and not shared with anyone. We hold only the information you have provided us with. If you wish your information not to be held then please let us know, but this would mean you would not be able to prebook a pitch.”
Whittlebury Park is not responsible for any loss, injury, or damage, howsoever caused, to you except where any such loss, injury, or damage is caused by the negligence of Whittlebury Park, its employees, or agents.
Tickets are issued on the express condition that the user(s) will at all times comply with CAMPSITE TERMS & CONDITIONS published by Whittlebury Park. In the event of non-compliance, tickets may be cancelled without a refund.
Guests are attending a large site in the countryside with limited temporary facilities and are responsible for taking all reasonable precautions to conduct themselves in a safe and sensible manner, to avoid personal injury. Please bring suitable clothing, equip personal safety items, torches, fire extinguishers, first aid kits, etc.
While at the venue visitors should always keep to the designated paths and access all areas with caution using steps/paths as appropriate.
Only vehicles displaying a valid official car park pass will be able to gain entry to the complex. Please keep tickets safe and in good condition as duplicate tickets will not be issued if lost, stolen, defaced, or illegible. Your statutory rights are not affected.
There are three lakes on the campsite that are not suitable for swimming or fishing, please keep children supervised at all times
Staff regularly patrols campsites, but it is impractical to permanently monitor all areas.
ALL GUESTS are responsible for assisting with the enforcement of camp-site conditions, by being vigilant and notifying reception immediately of any incidents. Call 01327 850490 or the Marshal direct on 07934 441207.
Any problems or concerns of any description must be notified to the camp-site reception at the time of occurrence and a written record of notice obtained.
PLEASE NOTE
Whittlebury Park welcomes guests who respect the premises, conduct themselves in a safe manner, and show consideration towards others.
Whittlebury Park reserves the right to alter your plot allocations & facilities within the site etc. particularly in adverse weather and for operational or site safety reasons without prior notice.
Whittlebury Park reserves the right to refuse admission and to remove persons from the venue for any reason.
Security searches may be conducted to ensure the safety of persons at the event. All persons seeking entry to the site acknowledge Whittlebury Park’s right to search any person or vehicle entering the site and to refuse entry or to eject from the site any person refusing to submit to such a search. In the interests of public safety, Whittlebury Park reserves the right to request visitors leave the venue at any time for safety reasons or immediately after the event.
Changes in address should be notified in writing to the Booking Office.
Please make any enquiries regarding your booking to 01327 850 489.
Tickets will be distributed on your arrival at the campsite reception.
Guests are recommended to arrange Personal & 3rd Party Insurance against loss, damage, or being unable to attend for reasons outside their control as CANCELLATION OF AN EVENT BY SILVERSTONE AND INCIDENTS OF FORCE MAJEURE ARE OUTSIDE OUR CONTROL
PLEASE NOTE If a pass is purchased for any event except the British Grand-Prix & Moto GP and the date changes there will be no refund of monies or exchange under any circumstance including the event being cancelled.
Circuit entry tickets should be purchased directly from Silverstone.
If a Grand-Prix or Moto GP plot is booked and paid for in full and the date is changed and you cannot make the new date you must inform us in writing before the 31st January and we will make a refund less the £25 booking fee
NO REFUNDS OR EXCHANGES ARE MADE
Making a reservation confirms acceptance of the above TERMS & CONDITIONS OF ADMISSION on behalf of all guests attending Whittlebury Park
RULES:
NO OPEN FIRES – THEY WILL BE EXTINGUISHED
NO FIREWORKS – IT IS ILLEGAL AND THE POLICE WILL PROSECUTE OFFENDERS
NO NOISE AFTER MIDNIGHT, THIS MEANS ALL MUSIC STOPPED.
NO PETS ALLOWED ON SITE EXCEPT GUIDE DOGS
ALL VEHICLES USED MUST BE ROAD LEGAL AND OPERATORS MUST HOLD A FULL CURRENT DRIVING LICENCE
DRINK DRIVERS WILL HAVE THEIR KEYS CONFISCATED AND THE POLICE WILL BE CALLED
NO UNAUTHORISED TRADING IS PERMITTED WITHIN THE VENUE OR ANY OFFICIAL CAR PARKING FACILITY.
Whittlebury Park Gift Cards
All Whittlebury Park Gift Cards (monetary & experience) are valid for 12 months from the date of issue. All top-ups are valid for 6 months from the date of issue. Any balance remaining on the gift card at the expiry date will be forfeited. All gift cards are non-transferable and non-refundable, and no cash alternative will be given.
All orders will be processed and posted within 24 working hours, subject to payment and stock availability. If for any reason we are not able to process the order in time, we will immediately contact you by email or telephone. If the ‘collection’ option was selected, items will be available 24 hours after the order is placed, excluding Saturday & Sunday where they will be available on the following Monday. Bank holiday orders will be available on the following Wednesday. The items will be held for 7 days. Gift cards (either monetary or experience) not collected after 7 days will be emailed to the buyer. All collections must be made with proof of ID (driver’s license & passport) and a copy of your order confirmation or collection may be refused. All collections must be made from Whittlebury Park Hotel’s main reception.
The ‘20% extra free or more’ offer, when available, applies to a Whittlebury Park monetary gift card for a single value of £100 or more (multiple vouchers that makeup £100 are exempt from the promotion).
Please note gift vouchers cannot be used to purchase further gift cards, memberships, bookings for Grand Prix weekend , or corporate room bookings.
If you return an item for which you used a gift card as part or full payment, we will refund the gift card portion as a gift card and any non-gift certificate portion to the card used for the original transaction. Gift cards connected to specific promotions are non-refundable.
Bedroom Servicing Policy
As part of our commitment to environmental sustainability, Whittlebury Park will provide housekeeping services for guest bedrooms on an every-other-day basis. This initiative is designed to reduce water usage, energy consumption, and the environmental impact associated with frequent laundering and cleaning.
Should guests require additional housekeeping services or amenities on non-service days, such as fresh towels or rubbish removal, they may request these by contacting the front desk.
By participating in this initiative, guests help contribute to the hotel’s sustainability efforts aimed at preserving natural resources while maintaining high standards of guest comfort and satisfaction.
Changing arrival dates
Changes to your arrival date are subject to individual date availability and may be subject to a price increase. Please note any subsequent moves after the first date change are chargeable of an admin fee for £25.00.
Card Verifications at Check-in
For all online and telephone bookings where full pre-payment has been taken, the debit or credit card used to guarantee the reservation must be presented upon check-in. If an alternative card is used at check-in, valid government-issued photo identification (such as a driving licence or passport) matching the name on the card must also be provided. Failure to comply may result in refusal of check-in or cancellation of the reservation.
Corporate Credit Card Transaction Fee
Effective from 7th April, the credit card transaction fee will be applied to all new conference and event enquiries and confirmations where payment is made using a corporate credit card. This fee will be added to the final invoice and applies exclusively to corporate card payments. For clarification, credit fees are currently American Express 3%+vat and Visa/Mastercard 2.27%=vat.
Organisations that qualify for ESOS must carry out ESOS assessments every 4 years. These assessments are audits of the energy used by their buildings, industrial processes, and transport to identify cost-effective energy-saving measures. To this extent,
Whittlebury Park is compliant with ESOS.
Objectives
In pursuit of our business objectives,
We will seek to minimise the wastage of raw materials and energy, and to minimise harmful emissions resulting from our activities.
We will apply all relevant legislation concerning the environment and will actively co-operate with the authorities on environmental protection matters. Where regulations do not exist, we may set our own standards of environmental performance.
We will conduct internal environmental reviews and annually assess our progress towards an improved environmental performance.
We will inform our suppliers and contractors of our environmental policies to ensure that the goods and services they provide meet our environmental objectives.
We will develop and educate on responsible purchasing methods using where possible local suppliers and only those who maintain ethical practices
We will ensure all new employees are taught about sustainable working practices.
We will make our customers and guests aware of our initiatives and we will encourage them to help us achieve our environmental goals.
Our employees will be provided with the information, instruction and training necessary to fulfil the requirements of the policy. Our company’s management and its employees are personally and jointly responsible for the full implementation of policy objectives.
The Health & Safety Manager will implement this policy and report annually on its progress. The policy will be monitored to ensure it is effective and will be regularly reviewed and revised as and when necessary to comply with current legislation.
Pollution
Whittlebury Park is committed to reducing pollution of the environment through the Park’s actions and other activities, to this end;
Whittlebury does everything we can to reduce carbon emissions
Whittlebury disposes of and recycles our cooking oil and grease
Chemicals are biodegradable and environmentally friendly
Whittlebury constantly monitor and ensure minimum safe levels of chemicals are used in our spa and leisure facilities.
Whittlebury converts our waste food to biodegradable energy onsite ,thus reducing our carbon footprint.
Whittlebury is a contributing member of the Wildlife Trust, actively preserving many different species of plants, animals, birds, and aquatic life throughout the estate.
Whittlebury works closely with The Environment Agency regarding upkeep of the many freshwater lakes across the estate, all tested annually. These lakes are used for irrigation and water recycling throughout the year.
Energy efficiency measures adopted
We actively implement measures to reduce our energy consumption and costs.
These measures include:
- LED lighting has been installed where possible throughout the estate.
Energy saving light-bulbs are fitted in public areas and energy saving strip-light reflector fittings are fitted to all training rooms.
Car park lighting is fitted with light and time sensors.
Hotel gas boilers have been fitted with energy reducing ‘smart programming’ which has reduced gas consumption
Heat plate exchangers are installed in plant rooms
Spa and pool temperatures are constantly monitored and measured to efficiency levels.
All guest rooms fitted with power-off master switches
Waste Efficiency
Activities that are thoroughly established at
Whittlebury Park include:
- Recycling of all glass
Recycling of all office paper
On-site bailing and recycling of all card and plastic waste
Recycling of all waste oils
All WEEE is recycled in accordance with regulations
Zero waste to landfill
Our food waste ‘on site’ is converted into a bio fuel, which in turn was used to heat our hydro therapy pool in the spa. This reduced the amount of gas used to heat the pool, it also reduced the amount of waste disposed off which in turn reduced transport costs which reduced gas emissions and it also reduced the likelihood of vermin which could cause a health issue.
Water Efficiency
Using water more efficiently helps maintain supplies at safe levels, protecting human health and the environment. Therefore its management is essential.
Whittlebury Park have implemented water conservation measures to reduce consumption and costs by;
- Installing water saving devices in toilets
Urinal sensor flushing systems
Restrictors on taps and showers
Monitoring and measuring swimming pool clarity to reduce backwashing.
Rainwater harvesting system is in place to wash and clean outside areas
Whittlebury Park has over recent years, been shortlisted down to the final 10 companies for the National ICAEW Sustainability Awards. This award focuses on policies or projects that positively impact on society and the environment as well as the economy, it also looks for examples of where the organisation has not only changed behaviour internally but is also helping to change behaviour among customers and suppliers. Other notable awards include:
To this end, Whittlebury Park will continue to work towards improving our contribution to the environment.
Whittlebury Park is located in the Northamptonshire village of Whittlebury, with 212 bedrooms and the award-winning The Day Spa. The bedrooms are doubles, with en suite bathrooms, decorated to provide an elegant and restful escape with a host of modern touches. To make a stay extra special, indulge in one of the individually designed suites with a whirlpool spa bath and a double shower.
Here at Whittlebury Park, we understand that people with disabilities travel, shop, and do business in our community with their friends and families, just like everyone else. By providing services that welcome people with disabilities, we can offer better service to everyone. Treating all our customers with individual respect and courtesy is at the heart of our customer service.
Pre-Arrival
For pre-arrival assistance, please contact our reservations department at Telephone number 0845 400 0001.
Arrival & Car Parking Facilities
The local bus stop is in the village, a 10-minute walk from the hotel
Rail users travel to Northampton (14 miles) or Milton Keynes (11 miles); both stations are mainline stations with regular service connections to all parts of the UK.
All cars must be parked in the hotel car park, which is located on one side of the hotel.
The car park is in close proximity to the hotel’s level side entrance, which gives access to the lobby, where the check-in desk is located.
There are 458 car park spaces, 12 of which are allocated as disabled spaces.
A guest drop-off point is available at the hotel’s main entrance; cars must not be left unattended at the drop-off point.
The Concierge is available to assist with luggage
Main Entrance & Reception
There are two steps leading up to the main entrance, as well as ramped access
There are no further steps at the main lobby/ reception level. If you arrive from the car park, the reception is located immediately to the right and left of the side entrance with automatic access doors at the far side of the lobby.
If you arrive from the main door/ drop off area, the reception desk is on your immediate right
For assistance with luggage, porters are available at the reception desk
There are a number of sofas and comfortable chairs available in the lobby with ample accessibility for wheelchair users to relax and enjoy a refreshing drink or afternoon tea.
The reception desk is 118cm high, and registration can be completed whilst seated in the lobby. Clipboards are available, and large print registration cards are available in font size 24. Assistance and guidance with registration are available.
Astons and The Courtyard restaurants as well as the Silverstone Bar are all located on the ground floor.
There are no steps or slopes en route or at the entrance to the bar or restaurants.
The floor surfaces throughout are carpeted
Familiarisation Tours can be provided where required
There are lifts located at both ends of the lobby, which lead to all bedrooms and some of our meeting and syndicate rooms.
We operate a PEEP plan system in the event of an evacuation, the fire team co-ordinates assistance to those guests with evacuation assistance needs. All of our reception staff have been trained accordingly, so please notify any Reception staff of your specific PEEP needs on arrival.
We also operate an Audio Frequency Induction Loop Systems (AFILS) at reception which works by transmitting amplified sound to NHS hearing aids. Most hearing aids have a ‘T’ or ‘MT’ switch which allows them to pick up the electromagnetic signal generated by an induction loop system
Service Dogs while working are permitted on the premises
Public Areas – General
Public telephones are located to the left of the main reception and at 140cm height. For assistance with phone calls, please ask reception
There are lifts located at both ends of the lobby, which lead to all bedrooms and our meeting and syndicate rooms on the first floor
All lifts have tactile buttons at standard height
Public Areas – WC
There are 3 sets of public toilets on the ground floor, one to the left of reception, one next to the bar and restaurants, and one in the meeting area. There is one set of public toilets on the first floor near the syndicate and meeting rooms. There are also 2 Disabled toilets on the Ground floor, located beside the public toilets at the bar and restaurant, and one outside Melbourne Conference room.
The unisex accessible toilets are located to the left of the reception and near the restaurants and bars
The toilets provide: Emergency pull cord
Restaurant / Dining Room, Bar & Lounges
The Silverstone Bar: is on the ground floor at the far side of the lobby area; it has level entry and is open plan with carpeted, even flooring.
Table service is offered in the bar
It has tables with legs on four corners in varying heights.
Seating is a mix of sofas and low arm chairs as well as high back chairs with no arms
Lighting is mainly natural daylight with evenly distributed lights switched on when required
Please inform us of any dietary requirements on booking
Astons Restaurant is on the ground floor near the bar.
You will be greeted by the hostess on arrival, who will accompany you to your table
Breakfast and lunch is buffet style service; assistance is available when required; Dinner is table service only
Menus can be provided in large print upon request and assistance is offered taking you through the menu
Lighting is even during the day and for dinner low level lighting is switched on with candles on the tables
We cater for many different dietary requirements, please inform our team members on booking
Courtyard Restaurant: is in close proximity of the Bar and offers occasional breakfast, lunch and dinner service. It is at ground floor level with level access.
The restaurant is tiled throughout.
You will be greeted on entry to the restaurant and accompanied to your table
Menus can be provided in large print upon request and assistance is offered taking you through the menu
Low level lighting is switched on with candles on the tables
We cater for many different dietary requirements, please inform our team members on booking
Laundry
A Laundry and Dry Cleaning Service is available Monday to Friday. Laundry bags are available in the bedroom.
Please contact Housekeeping for collection before 9am for same day service.
Day Spa Shop
Both The Hair Studio and The Day Spa Shop are located on the first floor in The Day Spa, adjacent to the hotel and are accessible from the first floor bedroom corridor (there are 3 steps to gain access into the Spa from the first floor) or via the ground floor.
In The Day Spa a lift is available to gain access to the first floor.
The Day Spa and Treatment Rooms
The Day Spa is located adjacent to the hotel and has a level access from the ground floor and 3 stepped access from the first floor bedroom corridor (room key required to operate the door). All internal corridors are carpeted throughout, external corridors are paved.
Passenger lifts are available in The Day Spa to offer access between the ground and first floors
There are 32 treatment rooms, five manicure and six pedicure stations as well as a Rasul and a Ritual
Massage Room on the first floor of The Day Spa, which are accessible via a passenger lift or two flights of stairs from the ground floor
Some of the treatment rooms are accessed via 3 steps.
Allocation of treatment rooms can be adjusted according to access needs, please contact The Day Spa for assistance.
Heat and Ice is accessed via through the ground floor changing rooms male and female via a ramp
Disabled toilet room and wet room is available on the ground floor of the Day Spa
Passenger lifts are available in the Day Spa
Leisure Facilities
The Leisure Club is adjacent to the hotel and is accessed from both the ground floor and first floor.
Access from the first floor is via a stair case.
Passenger lifts are available in the Leisure Club.
A 44-station Cybex Gym is located on the first floor of The Leisure Club. Access is via one flight of stairs and via a passenger lift to the first floor.
The pool and Jacuzzi in The Leisure Club is accessed via one step from the ladies changing rooms and via a ramp from the men’s changing rooms.
There is a disabled changing room and shower cubicle in the ground floor next to the changing rooms in the Leisure Club
Conference & Meeting Rooms, Banqueting, Clubs, Entertainment
Our Conference and Training Centre is located on the ground and first floors. Ground floor rooms are level access. Passenger lifts are available to offer access to the first floor Training and Syndicate Rooms.
The Grand Prix Suite is located on the ground floor
Access to the Brooklands Suite can be gained directly from the car park and is at ground level. Internal access can be gained via the Conference and Training Centre with a ramp leading into the Suite.
Private Dining Rooms are available on ground level, and the corridors are carpeted throughout
Access to the Wellington suite on first floor via stair case and adjacent lifts.
Easy access to all 3 coffee stations in Management Training Centre area 2 on ground floor and 1 on first floor.
Management Training Centre Managers office is the Paddock found on the ground floor.
Bedrooms
All bedrooms are doubles, with en suite bathrooms, decorated to provide an elegant and restful escape with a host of modern touches.
There are a number of disabled rooms, which offer support bars in the bathroom and emergency cords
Bedrooms are not fitted with hoists
All our bedrooms can be altered or adapted within reason to suit your individual needs.
We operate a PEEP plan system in the event of an evacuation, the fire team co-ordinates assistance to those guests with evacuation assistance needs. Please notify Reception of your specific PEEP needs on arrival.
Disabled bedrooms are fitted with emergency pull cords and alarms which are linked directly to our Reception which is manned 24hrs.
An evacuation chair is available in case of an emergency.
Additional Information
Local Taxis for wheelchair users can be arranged via the hotel.
Deafgard Modular Amplifier available at Reception.
Vibrating pillows are available upon request
Disabled Toilets
Location
Arm Device
Emergency Pull cord
Reception Toilets
Yes
Yes
Astons Toilets
Yes
Yes
Melbourne Toilet
Yes
Yes
Leisure Club
Yes
Yes
Day Spa
Yes
Yes
** All Disabled Toilets are located on the Ground Floor of the Hotel**
Designated Bedrooms with Disabled Facilities
Location
Arm Device
Emergency Pull cord
Rm. 102 1st Floor
Yes
Yes
Rm. 142 1st Floor
Yes
Yes
Rm. 145 1st Floor
Yes
Yes
Rm. 248 2nd Floor
Yes
Yes
Rm. 263 2nd Floor
Yes
Yes
*Rm. 311 1st Floor
Yes
No
*Rm. 413 2nd Floor
Yes
Yes
*Standby Disabled rooms
Assistive Aids
Personal Emergency Evacuation Plan (PEEP)
Anti Slip Rubber mats
Drop down hangers for Wardrobes
1 x Raised toilet seats
1 x Swivel Bath Seat
5 x Bath Benches
1 x Mobile frame for round toilet.
3 x Sets of Bed Raisers
Fixed toilet & bath pull & support aids
Deafgard Fire Alarm Aid
Portable Induction Loop Amplifier
Wheelchair – self propelled and folding
Evacuation Chair
Bathroom, Shower-room & WC
All bedrooms offer en suite facilities
Bathrooms are tiled throughout and fitted with both vertical and horizontal support bars as well as a raised toilet seat and ample unobstructed clear floor space
Bathrooms are not fitted with hoists
Shire Mobility
Shire Mobility is a local company based in Northampton and Bicester. They offer a complete range of products for everyday living, including many specialist lines such as electric wheelchairs, manual wheelchairs and scooters.
The company offer a full sales and repair service for most of the major brand products such as Sunrise Medical, Invacare, Handicare, Kymco, Electric Mobility, Pride Mobility, Karma and many others.
Shire Mobility also hire out wheelchairs and scooters to suit the vast majority of users needs. A delivery service is also offered.
Please contact Shire Mobility directly on either Northampton (01604) 580600 or Bicester (01869) 253976 where a member of their staff will be pleased to assist you. When calling, please mention that you are staying at Whittlebury Hotel and Spa.
Email: Philip@shiremobility.co.uk
Website: www.shiremobility.co.uk
Contact Information
Address: Whittlebury Hall Conference & Training Centre, Hotel & Spa Whittlebury Nr. Towcester NN12 8QH
Telephone: 01327 857857
Fax: 01327 857867
Email: reservations@whittlebury.com
Website: www.whittlebury.com
Hours of operation: 24 Hours, 7 days a week
We welcome your feedback to help us continuously improve. If you have any comments, please phone 01327 857857 or email reservations@whittlebury.com
Privacy Policy
At Whittlebury Hall & Spa Ltd we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to privacy@whittlebury.com or in writing to Data Privacy, Whittlebury Hall & Spa Ltd, Whittlebury, Northamptonshire NN12 8WP
Who are we?
We’re Whittlebury Hall & Spa Ltd, Hotel, Spa, Conference and Golf. Whittlebury Hall & Spa Ltd is registered in England and Wales (Registered no. 7839199) The registered address is The Atrium, Whittlebury Park, Whittlebury, Northamptonshire NN12 8WP.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, or if you register to receive one of newsletters or fill out a prize draw entry form.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product or service from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
We may ask for details on people travelling with you including their names, ages and addresses. By providing this information to us, you represent that you are entitled to use and provide us with these details for this purpose
Why we collect your information
When you visit our website we collect standard internet log information that helps us to analyse details, such as number of visitors to the site and patterns in visitor behaviour, which enable us to improve the user experience. We collect this information in a way that does not identify anyone.
If you visit certain areas of this site you may be asked to provide us with personal data, such as names, addresses, telephone and fax numbers and/or email addresses. We will make it clear when we collect personal information and will explain what we intend to do with it.
How is your information used?
We may use your information to process orders that you have submitted;
- to carry out our obligations arising from any contracts entered into by you and us;
dealing with entries into a competition;
seek your views or comments on the services we provide;
notify you of changes to our services;
send you communications which you have requested and that may be of interest to you. These may include information about promotions, offers services;
process a job application.
Retention of Data
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations or for insurance purposes. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
All data that we retain is protected in accordance with best industry practice, including password protection, data encryption and firewalls.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example send you mailings or when you purchase one of our products or services). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: marketing@whittlebury.com or telephone on 01327 857857.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: marketing@whittlebury.com, or write to us at: Whittlebury Hall & Spa, Whittlebury, Northamptonshire NN12 8WP. Alternatively, you can call 01327 857857.
You have the right to ask for a copy of the information Whittlebury Hall & Spa Ltd hold about you. If you require this information, please use the SAR form downloadable here, email us at: privacy@whittlebury.com, or write to us at: Whittlebury Hall & Spa, Whittlebury, Northamptonshire NN12 8WP. Alternatively, you can call 01327 857857. Please note we will need to verify your identity before releasing any information. We will respond within 30 days.
If you feel that the way we are handling or using your data is causing you damage or distress or if you have any other complaints please contact us at: guestrelations@whittlebury.com or write to us at: Whittlebury Hall & Spa, Whittlebury, Northamptonshire NN12 8WP and we will endeavour to rectify the situation. Alternatively, you can call 01327 857857.
Finally, if you no longer wish to hear from us, then please contact us at: privacy@whittlebury.com or write to us at: Whittlebury Hall & Spa, Whittlebury, Northamptonshire NN12 8WP and we will rectify the situation. Alternatively, you can call 01327 857857.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with an SSL (Secure Sockets Layer) certificate. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
Like many other websites, Whittlebury Hall & Spa Ltd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Refer a Friend Scheme
We may occasionally offer a promotion which asks you to provide third party details to us. If you choose to use the promotion, we will ask you for the recipient’s name and email address and any other necessary information. By providing this information to us, you represent that you are entitled to use and provide us with the recipient’s details for this purpose.
Emails from us under our Refer a Friend Scheme are sent because a customer believes that a friend may be interested in hearing from us. We do not retain this data and do not subscribe the third party to anything nor pass their details anywhere at all. No records are kept and the third party does not need to request to be removed from our database or take any steps at all as no further action will be taken by us and the third party will hear nothing further from us as a result of the referral.
We do not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this Website or provide any personal information to us unless you have the consent of, and are supervised by, a parent or guardian.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Website recording
Our website may also use website recording services such as Google Analytics, HotJar, Meta Pixel, and Inspectlet. These services may record mouse clicks, mouse movements, page scrolling, and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by these services is for Whittlebury Hall & Spa Ltd internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in 25th May 2018.
